Contrary to our knee-jerk reaction to complexity, not all of it is bad. Some complexity actually creates value. Our research shows that it is a company’s combination of product and process complexity that determines whether value is destroyed or created. Top-performing companies find the right balance between the two—their “complexity sweet spot,” with high-enough product complexity and low process complexity. In this session we will discuss how to find your sweet spot and the CIO’s role in the journey.
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