Get Ready for a New Breed of Outsourcing Partner (Research Briefing)
IT outsourcing has progressed from headline-grabbing, often contentious deals between clients and vendors to mature, value-adding partnerships between capable vendors and savvy clients. However, one...
View ArticleThe New Digital Divide: Emerging Trump Developed Economies (Research Briefing)
MIT CISR has found evidence of a new digital divide, this time between emerging and developed economies. We observed that in 2012, companies in emerging economies spent a larger percentage of revenue...
View ArticlecomScore, Inc.: Making Analytics Count (Working Paper)
Data and analytics providers are highly experienced at working with big data. They create, build, and hone capabilities to exploit their data assets. comScore is one such company—a 14-year-old...
View ArticleCapturing Value from Big Data at comScore Through Platform, People, and...
Data and analytics providers are highly experienced at working with big data. They create, build, and hone capabilities to exploit their data assets. comScore is one such company—a 14-year-old...
View ArticleFinding Your Complexity Sweet Spot (Research Briefing)
Thriving in today’s volatile economy requires constant innovation. But as businesses add products, channels, markets, and customer segments, they become more complex. Despite the common belief that too...
View ArticleDemand Shaping: The IT Unit's New Passion (Research Briefing)
In the Digital Economy, companies must be strategic in choosing their IT projects. This briefing identifies six “demand shaping” tools that leading-edge companies are using to ensure that their IT...
View ArticleDHL Express: Implementing and Maintaining a Global Process Standard (Working...
As “the most international company on earth,” DHL Express promised to deliver packages between almost any pair of countries within a defined time-frame. To fulfill this promise, the company had...
View ArticleDirecting Digital Innovation to Maximize Business Impact at PepsiCo (Research...
The pressure is on throughout all firms to be more innovative—and one the hottest areas of innovation is digital innovation. Too often we see firms generate an abundance of innovation activity, only to...
View ArticleTransforming Royal Philips: Seeking Local Relevance While Leveraging Global...
In late 2013, Royal Philips was roughly two years into a daunting transformation. Following years of declining financial performance, CEO Frans van Houten aimed to turn the Dutch icon into a...
View ArticleCase Study: ING Direct Spain (Video)
In this presentation, Martin Mocker addresses how companies are managing the complexity of making their customers’ lives simpler. ING Direct Spain’s chief operating officer Werner Zippold and chief...
View ArticleFinding Your Complexity Sweet Spot (Video)
Contrary to our knee-jerk reaction to complexity, not all of it is bad. Some complexity actually creates value. Our research shows that it is a company’s combination of product and process complexity...
View ArticleFidelity Investments: Investing in IT for Greater Strategic Impact (Working...
In 2013 Fidelity Investments’ Asset Management business had a long history of heavy investment in—and reliance on—information technology. But years of rapidly developed, locally specialized systems...
View ArticleWinning the Data Race (Research Briefing)
Companies are racing to transform data into insights and then into actions that drive business benefits, but countless obstacles can hamper progress along the way—or even stop efforts completely. MIT...
View ArticleManagement Commitments that Maximize Business Impact from IT (Mgmt. Journal...
As digitization becomes pervasive, many organizations struggle to drive value from the growing number of IT-related opportunities. We show how the drivers of IT value creation can be framed as...
View ArticleHow Top Performers Manage Total Digitization (Research Briefing)
As digitization dramatically increases within most companies and more interactions with customers move online, we see a big challenge looming: how to manage “total digitization.” In a previous briefing...
View ArticleDigital Platform Modernization: A Case Study of Enterprise's Journey to the...
Digital platforms are increasingly becoming important for firms to deliver business efficiency, reliability, and predictability. But they are oftentimes difficult to modernize, and slow to deploy...
View ArticleDigitization: Threat or Opportunity? (Research Briefing)
How big is the threat of digitization to your business’s future profitability? In this briefing, we ask you to assess the level of threat from digitization to your business; and we share responses to...
View ArticleEvolve or Perish: Becoming the CIO of the Future (Video)
Evolve or Perish: Becoming the CIO of the Future Shawn Banerji, Russell Reynolds Associates moderator Dan Petlon, IT Consultant Douglas Menefee, Amazon Web Services Ricardo Bartra, Deutsche Post DHL -...
View ArticleDigital Innovation in Emerging Markets: A Case Study of Mobile Money...
Developing countries are among the fastest-growing economic regions in the world, but they involve considerable volatility and uncertainty. In this briefing, we examine the opportunities and challenges...
View ArticleHow Royal Philips Is Moving Toward Its Complexity Sweet Spot (Research Briefing)
Business complexity can be good or bad. Companies that can both add good complexity through product variety and valuable links and decrease bad complexity by promoting simple processes are operating in...
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