Kaiser Permanente: Executing a Consumer Digital Strategy (Working Paper)
This vignette describes how Kaiser Permanente developed its consumer digital strategy and designed three technology capabilities that have been critical for executing the strategy.This is one of a...
View ArticleFerrovial: Leveraging Internal and External Resources to Innovate...
This vignette describes how Ferrovial transformed and reorganized itself to make innovation a key strategic tool for continuously responding to global challenges facing the infrastructure sector. This...
View ArticleDigital Design: It’s a Journey (Research Briefing)
How do companies design themselves for responsiveness to constantly changing competitive opportunities, customer demands, and technologies? Our research shows that companies transforming to meet the...
View ArticleSchneider Electric: Redesigning Schneider Electric’s Operating Model (Working...
This vignette describes how Schneider Electric redesigned its operating model to support a transformation from a product company to a solutions company that was able to develop integrated services....
View ArticleThe Schindler Group: Driving Innovative Services and Integration with...
This vignette describes organizational design changes that have been critical for the Schindler Group’s transformation from product-focused engineering company to customer-oriented service provider...
View ArticleUSAA: Defining a Digital Experience (Working Paper)
This vignette describes how USAA redesigned organizational structures, innovation processes, and systems to introduce a steady stream of digital innovations for an extraordinary member experience. This...
View ArticleThe Principal: Benefiting from a Service-Oriented Architecture (Working Paper)
This vignette describes how The Principal Financial Group transformed processes, systems design, and collaboration between business and IT to provide a seamless experience to its customers and open the...
View ArticleTransform Your Business Through IoT (Video)
We are entering the era of the connected business model. Potentially, any asset, person, product, process, or source of data can be connected, making a reality of the long forecast connected house,...
View ArticleRedesigning the Digital Workplace (Video)
The digital workplace is about a fundamentally different way of working. Influence, networks, and dynamic decisions become much more important than power, hierarchies, static decisions, processes, and...
View ArticleThe Perfect CIO: Empowering Business Partners and Serving Customers (Video)
With technology and customer requirements changing at such a fast pace, CIOs have to respond, innovate, and make evidence-based decisions, not only within their own organization but increasingly for...
View ArticleEnrich Your Products and Services with Data Wrapping (Video)
Commoditization pressures and shifting consumer expectations have inspired many companies to use data and analytics to enrich their core products and services, a phenomenon that we call “wrapping”....
View ArticleBest Practices for Managing a Digital Innovation Portfolio (Video)
Many global companies are feeling growing pressure to rapidly respond to local business demands. MIT research has found that IT units are supporting these demands competitively in two fundamentally...
View ArticleThriving Through Digital Ecosystems (Video)
Why ecosystems? Because MIT research found that companies with 50% or more of their revenues from digital ecosystems had higher revenues and higher profit margins than their industry’s average....
View ArticleDesigning Organizations for Digital Business Success (Presentation File)
A presentation authored by: Jeanne W. Ross
View ArticleIntroduction & Town Hall: What does "Digital Leadership" meant for MIT CISR...
A presentation authored by: Peter Weill, Peter Weill
View ArticleTop-Performing CIOs in the Digital Era (Research Briefing)
There is a lot of agreement among the CIOs we talk to on the opportunities and challenges of a digital economy. However, we found strong divergence in the focus and key practices of CIOs in...
View ArticleDigital Strategy: Disrupt or Be Disrupted (Video)
Dr. Ross delivers the Academic Innovator Keynote, “Digital Strategy: Disrupt or Be Disrupted,” at a workshop held by MIT Startup Exchange (STEX) on April 21, 2016 in Cambridge, MA. The workshop, From...
View ArticleCIOs—A Career Choice Ahead? (Mgmt. Journal Article)
Over 500 respondents to the Harvey Nash/KPMG CIO Survey provided additional information, including company name, to take part in further analysis by Massachusetts Institute of Technology Center for...
View ArticleStrategic Investments in IT (Presentation File)
A presentation authored by: Jeanne W. Ross
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